Plexuss Inc. informally surveyed colleges and universities offering Plexuss College Live Chat Services to their prospective and enrolled students. The company intuited that the frequency and quality of engagement with students increase when the chat service is both simple and sophisticated.
WALNUT CREEK, CALIFORNIA (SEPT. 15, 2017) – Online chat services that are easy to use but also feature-rich afford the greatest potential to increase both the frequency and quality of engagement between schools of higher education and their students, according to an informal survey of customer experiences conducted by Plexuss Inc., the company today reported.
Plexuss, which offers an academia-specific communications platform called Plexuss College Live Chat Services, was able to determine from respondents’ comments that students become more enthusiastic participants in chats initiated by school officials if the underlying technology permitting the conversation is sophisticated without being complicated.
“Feedback we’ve fielded from our customer base of approximately 225 colleges and universities in the U.S. and abroad suggests that our Plexuss College Live Chat Services is striking all the right chords with the roughly 1.3 million students worldwide who have access to it,” said Plexuss CEO and Chairman JP Novin.
Plexuss College Live Chat Services permit real-time conversations between admissions officers, recruitment specialists, marketing personnel, and other administrators on one side of the discussion and prospective or enrolled students on the other, Novin explained.
“The colleges and universities utilizing Plexuss College Live Chat Services told us that they did so because one of their key goals was to improve their engagements with students,” he elaborated. “Schools have found that being able to offer a chat service that’s straightforward and, at the same time, loaded with thoughtful extras is an outstanding value-add for their brand.”
Plexuss Chat Delivers Flexibility
Plexuss College Live Chat Services permits schools to engage with one or more specific students at a time, and to do so either at an appointed hour or on the spur of the moment, Novin indicated.
Chats are typically conducted in real-time, he said, adding that conversations can be initiated either by school administrators or by students.
“In a live-chat encounter, the initiating party usually gets the conversation underway by typing a question,” Novin asserted. “The matters that schools and students can live-chat about run the gamut from recruitment and tuition to coursework and other routine interactions.”
According to Novin, several additional benefits derive from use of Plexuss College Live Chat Services.
“We have over 200 international partnerships, which means schools can host dedicated chat sessions for not just students but also their parents anywhere in the world,” he relayed. “Also, when the school initiates a chat session, the administrator serving as moderator can click open windows containing the full profile of each and every student participating in the chat, which allows for vastly more personalized encounters. Moreover, there are significant cost-savings possible with our platform.”
Plexuss College Live Chat Services is one of five primary products offered by Plexuss to students and schools. The other four are: Plexuss International Recruitment Services; Plexuss Global Text Message Services; Plexuss University Chatbot Services; and Plexuss International Calling Services.
ABOUT PLEXUSS INC.
Headquartered in Walnut Creek, California, Plexuss Inc. is a technology company that provides indispensable tools for better, faster, easier, and more cost-efficient communication between students and institutions of higher learning. Plexuss was founded in 2011. The company’s name is a play on the word “plexus,” which means a complex structure made up of an intricate network of many parts (the extra “s” added at the end is meant to represent the first letter of the word “success,” symbolic of what customers can expect to experience when they use Plexuss products). The company offers five primary products: Plexuss International Recruitment Services; Plexuss Global Text Message Services; Plexuss International Calling Services; Plexuss University Chatbot Services; and Plexuss College Live Chat Services.
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