TOPdesk Recognized By TrustRadius As A 2019 Top Rated Award Winner in IT Service Management (ITSM) SoftwarePosted Apr 18, 2019
ORLANDO, Fla. – TOPdesk, a leading global provider of IT service management software and consultancy services, announces that TrustRadius, one of the world’s most visited review sites for business technology that serves both buyers and vendors, has recognized the company as a 2019 top rated award winning in IT service management software solution.
Since they launched in 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of the best business-to-business technology products. Based entirely on customer feedback, the outcomes of the awards have never been influenced by analyst opinion or status as a TrustRadius customer.
“There are many IT service management software options buyers have to choose from,” said Megan Headley, vice president of research at TrustRadius. “TOPdesk earned its top-rated award as a direct result of customer feedback. Reviewers on TrustRadius appreciate TOPdesk’s strong customer support team, workflow customization tools and configurable self-service portal.”
With 222 vetted reviews and ratings that have an average score of 7.9 out of 10, TOPdesk stood out as a leader among ITSM. With an 8.6 rating in support and 8.2 rating likelihood to renew, it’s no wonder TOPdesk earned this award from user feedback.
One TrustRadius reviewer wrote about TOPdesk: “The Self-Service nature of ticket entry helps the members of our 33 different school board clients direct their tickets down specific pathways … TOPdesk is well suited to any information technology department or organization that operates on a ticket-based system.”
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs.
TOPdesk has branches worldwide: in the US, Canada, Brazil, the Netherlands, Australia, the UK, Belgium, Germany, Hungary, Denmark and Norway. www.topdesk.com; @TOPdesk
Established in 2013, TrustRadius has become the most trusted site for business-to-business software reviews. Each month, about 400,000 technology buyers use more than 168,000 verified reviews and ratings on TrustRadius.com to make informed purchasing decisions.