From Request through Resolution, Help Desk Enables K-12 and Higher Education Staff and Faculty to More Effectively Communicate with IT
CARY, N.C. (June 15, 2017) – SchoolDude by Dude Solutions, the leading cloud-based provider of operations management solutions, is set to launch Help Desk, a new and innovative IT help desk management solution that simplifies the entire help desk process for K-12 and Higher Education institutions. This announcement comes as SchoolDude takes part in the International Society for Technology in Education (ISTE) 2017 Conference & Expo, which runs from June 25-28 in San Antonio, Texas.
Help Desk streamlines IT support communication between school staff or faculty and the IT department, enabling more efficient help desk management and improved asset tracking. This includes automated routing of IT tickets to technicians based on their locations or skillsets.
Educational institutions can visit SchoolDude at ISTE, Booth #2447, to learn more about Help Desk.
“As school IT teams are typically understaffed and have limited resources, Help Desk can reduce requests and streamline workflows to get issues resolved quicker and maximize the IT support team’s efficiency,” said Nick Mirisis, vice president of marketing for Dude Solutions.
Help Desk integrates seamlessly with SchoolDude’s TechnologyEssentials IT asset administration platform, including Insight and Mobile Device Management (MDM). This direct integration enables a collective view of the organization’s IT and mobile asset total cost of ownership, tying help desk tickets to assets for a powerful budget and forecasting tool.
ABOUT SCHOOLDUDE
SchoolDude is a leading software-as-a-service (SaaS) provider of operations management solutions to educational institutions of all sizes. The company combines innovative technology with operational insight to transform schools. Today, more than 10,000 organizations are using Dude Solutions’ award-winning software for IT, facilities, energy, safety, and a growing suite of related enterprise applications to increase efficiencies, improve service and save money. For more information, please visit www.dudesolutions.com/industries-education.